Refund & Return Policy
Effective Date: 3/4/2026
At Onix Peptide, due to the sensitive nature of research materials, we maintain strict refund and return guidelines.
1. Non-Returnable Products
Because of:
- Bio-safety concerns
- Storage sensitivity
- Contamination risks
All sales are generally final.
2. Eligible Refunds
Refunds may be considered only if:
- Wrong item shipped
- Damaged during transit (documented proof required within 48 hours)
- Product integrity compromised before delivery
Proof required:
- Clear photos
- Unboxing video (recommended)
- Order number
Submit claims to:
📧 info@onixpeptide.com
3. Refund Process
If approved:
- Refunds processed within 5–10 business days
- Issued to original payment method
- Shipping fees may be non-refundable
4. Chargeback Policy
Unauthorized chargebacks may result in:
- Account suspension
- Permanent purchase ban
- Collection action
Customers are encouraged to contact us first at: